Privacy, Cookies and Data Protection Policy
Fluinet and its affiliates (collectively, “Fluinet,” or “we,” “us,” “our”) respect your concerns about personal data protection and value our relationship with you. This Privacy, Cookies and Data Protection Policy (the “Policy”) applies solely to personal data collected through Fluinet web sites, web pages, portals, interactive features, applications, telephone support lines, email, widgets, blogs and their respective contents in addition to our Twitter, Facebook or other social networking sites, and their respective contents (collectively, the “Sites”), whether accessed via computer, mobile device or other device (collectively, “Device”).
This Policy describes the types of personal data we collect through the Sites and how that personal data may be used and/or with whom it may be shared. This Policy also describes how you can reach us to update your contact information, access and control the use of the personal data we collect in connection with our marketing communications and activities, or get answers to questions you may have about our privacy practices at these Sites. Please read this Policy carefully, because by using the Sites you are acknowledging that you understand and agree to the terms of this Policy. In addition, please review our Terms & Conditions, which governs your use of the Sites and any content you submit to the Sites.
Like many companies, Fluinet uses “cookies” and similar tools on the Sites to improve their performance and enhance your user experience.
What are Cookies?
A cookie is a small text file which is placed on your Device. Cookies help to analyze web traffic and allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Certain cookies may contain personal data – for example, if you click to “remember me” when logging in, a cookie may store your username. Most cookies won’t collect personal data that identifies you, and will instead collect more general information, such as how users arrive at and use our Sites, or a user’s general location.
Fluinet may place cookies or similar files on your Device for security purposes, to tell us whether you have visited the Sites before, to remember your language preferences, if you are new visitor or to otherwise facilitate site navigation, and to personalize your experience while visiting our Sites. Cookies allow us to collect technical and navigational information, such as browser type, time spent on our Sites and pages visited. Cookies also allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Sites. Cookies may enhance your online experience by saving your preferences while you are visiting a particular Site. Overall, cookies help us provide you with a better Site by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your Device or any information about you, other than the data you choose to share with us.
What kinds of Cookies do we use?
Generally, the cookies that are used on the Sites can be broken down in to the following categories:
• Session Cookies
These cookies are used ‘in-session’ each time you visit and then expire when you leave a Site or shortly thereafter: they are not stored on your Device permanently, do not contain any personal data and help by minimizing the need to transfer personal data across the internet. These cookies can be deleted or you can refuse to allow their use, but this will hamper the performance and your experience in using the Sites. These cookies also take time stamps that record when you access a Site and when you leave a Site.
• Tracking Cookies
These cookies enable us to recognize repeat visitors to our Sites. By matching an anonymous, randomly generated identifier, a tracking cookie keeps track of where a user of our Sites came from, what search engine they may have used, what link they clicked on, what keyword they used and where they were in the world when they accessed a Site. By monitoring this data, we can make improvements to our Sites.
• Persistent Cookies
This type of cookie is saved on your Device for a fixed period (sometimes for a few hours, sometimes for a year or longer) and is not deleted when the browser is closed. Persistent cookies are used where we need to remember who you are for more than one browsing session. For example, this type of cookie can be used to store your preferences, so that they are remembered for the next visit to a Site.
• Performance or Analytical Cookies
Performance cookies are used to analyze how the Sites are used and to monitor their performance, which allows us to improve your experience in using the Sites. These cookies help us to tailor the content of the Sites to reflect what the Site users find most interesting and to identify when technical issues with the Sites arise. We may also use this data to compile reports to help us to analyze how Sites are used, what the most common issues are and how we can improve the Sites.
Can the Cookies be blocked?
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you would prefer not to accept cookies, most browsers will allow you to: (i) change your browser settings to notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) to disable existing cookies; or (iii) to set your browser to automatically reject any cookies. However, please be aware that if you disable or reject cookies, some features and services on our Sites may not work properly because we may not be able to recognize and associate you with your Fluinet account(s). In addition, the offers we provide when you visit us may not be as relevant to you or tailored to your interests.
II. Privacy & Data Protection Policy
1. INFORMATION COLLECTED ON OUR SITES
Information You Provide To Us
Generally you can visit the Sites without providing personal data, unless otherwise mentioned in the Sites themselves. However there may be circumstances when you may be asked or choose to provide personal data that could reasonably be used to contact you or to identify you personally (such as your name, home address, telephone number, credit card data or email address (“Personal Data”) through the Sites. For example, Fluinet may collect Personal Data when you register on the Sites, request information, purchase products or services, supply products or services, submit a resume, comments or participate in some promotion, survey or other feature of the Sites, or otherwise communicate or interact with us. The Sites may also ask you to provide other Personal Data about yourself, such as demographic data (gender, zip code, age, etc.) or certain information about your preferences, product use, and interests. If we combine demographic or other data we collect about you with Personal Data about you, we will treat the combined information as personal data according to the applicable laws, subject to your prior opt-in, if and when required by the applicable laws.. If you do not want your Personal Data processed by us, please do not submit it or notify us at any time to have it deleted.
Data Collected by Automated Means
Whenever you visit or interact with the Sites, Fluinet may use a variety of technologies that automatically or passively collect information about how the Sites are accessed and used (“usage data”). Usage data may include, in part, browser type, operating system, the page served, the time, how many users visited the Sites, and the preceding page views. Usage data is statistical data which provides us with information about the use of the Sites, such as how many visitors visit a specific page on the Sites, how long they stay on that page, and which hyperlinks, if any, they “click” on. This usage data helps us to keep the Sites fresh and interesting to our visitors and to tailor content to a visitor’s interests. Usage data is generally non-identifying, but if Fluinet associates it with you as a specific and identifiable person, Fluinet treats it as Personal Data.
In the course of collecting usage data, Fluinet might also automatically collect your IP address or other unique identifier (“Device Identifier”) for the Device. A Device Identifier is a number that is automatically assigned to your Device when you access a web site or its servers, and our computers identify your Device by its Device Identifier. When you visit the Sites, we may view your Device Identifier. We use this data to determine the general physical location of your Device and understand from what regions of the world the visitors to the Sites come. We also may use this Personal Data to enhance the Sites.
The technologies used on the Sites to collect usage data, including Device Identifiers, may include cookies.
2. HOW WE USE THE INFORMATION COLLECTED
Fluinet uses the Personal Data and usage data we collect through the Sites for a variety of business purposes, including for example, to: respond to your questions and requests; provide you with access to certain areas and features of the Sites; verify your identity; communicate with you about your account and activities on the Sites and, in our discretion, changes to any Fluinet policy; tailor content, advertisements, and offers we serve you; send you samples, premiums, products and information; process payment for products or services purchased by you; process payment for products or services sold by you to Fluinet; improve the Sites; develop new products and services; process applications and transactions; and for purposes disclosed at the time you provide your personal data or otherwise with your consent.
3. INFORMATION WE SHARE
We will not provide any of your Personal Data to any third parties without your specific consent, except as described in this Policy. We may share non-personal data, such as aggregate user statistics, demographic data, and usage data with third parties. We may also share your personal data in the following circumstances: third parties providing services on our behalf. In order to carry out your requests, to make various features, services and materials available to you through the Sites, and to respond to your inquiries, we may share your Personal Data or usage data with third parties that perform functions on our behalf (or on behalf of our business associates), such as companies or individuals that: host or operate our Sites; analyze data; provide customer service; mail product samples or manage payments; advertisers; sponsors or other third parties that participate in or administer our promotions or provide marketing or promotional assistance. When sharing your Personal Data with these third parties we require them to use and protect your Personal Data in a manner that is consistent with this Policy.
Your Agreement To Have Your Personal Data Shared.
Your Personal Data may also be used by us or shared with our subsidiaries, affiliates and other entities in the family of companies controlled by Fluinet for internal reasons, primarily for business and operational purposes mentioned herein. If another entity acquires us or all or a portion of our assets, Personal Data, usage data, and any other information that we have collected about the users of the Sites may be disclosed to such entity as part of the due diligence process and will be transferred to such entity as one of the transferred assets. Should such a sale or transfer occur, we will require the transferee to use the Personal Data and usage data in a manner that is consistent with this Policy.
You may ask us to refrain from using and sharing your personal data (whether collected online or offline) among our affiliates for marketing purposes. Please tell us your preference by contacting us as indicated in the “How to Contact Us” section of this Policy.
4. INFORMATION WE RECEIVE FROM THIRD PARTIES
Fluinet may receive your Personal Data or usage data from third parties. For example, if you are on another web site and you opt-in to be contacted by Fluinet, that web site will forward to us your e-mail address and other Personal Data about you, so that we may contact you as requested. You may also choose to participate in a third party application or feature such as one of our Facebook or Twitter pages or a similar application or feature on a third party web site through which you allow us to collect and share (or the third party to collect and share) information about you, including Personal Data.
We may also supplement the Personal Data we collect about you through the Sites with other data from third parties in order to enhance our ability to serve you, to tailor our content to you and to offer you opportunities to purchase products or services that we believe may be of interest to you. We may combine the Personal Data we receive from these third parties with data we collect through the Sites. In those cases, we will apply this Policy to any Personal Data received, unless we have disclosed otherwise.
5. YOUR ACCESS AND CHOICES
You may always direct us not to share your Personal Data with third parties, not to use your Personal Data to provide you with information or offers, or not to send you newsletters, e-mails or other communications by: (i) sending us an e-mail at info@Fluinet.com or (ii) following the removal instructions in the communication that you receive. Fluinet does not charge for this service, and your opt-out request will be processed within 10-15 business days of the date on which we receive it. To help protect your privacy and security, we will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your personal data.
If you wish to verify, correct, or update any of your Personal Data collected through the Sites, you may do so by contacting us at the above address or e-mail. In accordance with our routine record keeping, we may delete certain records that contain Personal Data you have submitted through the Sites. We are under no obligation to store such Personal Data indefinitely and disclaim any liability arising out of, or related to, the destruction of such Personal Data.
6. ADVERTISING; OPT-IN and OPT-OUT
Fluinet licenses technology to serve advertisements on other Sites and within its content as that content is served across the Internet. In addition, Fluinet may use third party network advertisers to serve advertisements and third party analytics vendors to evaluate and provide us with information about the use of the Sites and viewing of our content. We do not share Personal Data with these third parties, but ad network providers, the advertisers, the sponsors, and/or analytics service providers may set and access their own cookies, pixel tags and similar technologies on your Device and they may otherwise collect or have access to data about you, including usage data. Third parties that provide marketing programs on Fluinet’s behalf are responsible for maintaining both cookie opt-in and opt-out functionality. We and our network advertisers may target advertisements for products and services in which you might be interested based on your visits to both the Sites and other web sites subject to your prior opt-in if and when required by the applicable laws.
If you prefer to not receive targeted advertising any longer, you can opt out of some network advertising programs that use your Personal Data. To do so please visit the NAI Opt-Out Page: http://www.networkadvertising.org/managing/opt_out.asp. Please note that even if you choose to remove your Personal Data (opt out), you might still see advertisements while you’re browsing online.
7. LINKS TO OTHER SITES
The Sites may provide links to other websites that we do not own or operate. This includes links from advertisers, sponsors and partners that may use our logo(s) as part of a co-branding agreement. To the extent that any linked websites are not part of the Fluinet Sites, we do not control, recommend or endorse and are not responsible for these websites or their content, products, services or privacy policies or practices. These other websites may send their own cookies to your Device, they may independently collect data or solicit personal data and may or may not have their own privacy policies. You should also independently assess the authenticity of any website which appears or claims that it is one of our Sites (including those linked to through an email or social networking page).
8. HOW WE PROTECT PERSONAL DATA
We maintain certain administrative, technical and physical safeguards to help protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of your Personal Data.
9. CONSENT TO PROCESSING AND TRANSFER OF PERSONAL DATA
Given that Fluinet includes entities located all over the World, processing your Personal Data and usage data necessarily involves the transmission of data on an international basis. If you are located in the European Union, Canada or elsewhere outside of Singapore, please be aware that Personal Data and usage data we collect may be transferred to and processed in Singapore. By using the Sites, or providing us with any personal data, you consent to the collection, processing, maintenance and transfer of such personal data and usage data to Fluinet affiliated entities in Singapore or in other countries, save their compliance with the applicable personal data protection laws.
The Sites are not directed to children under 13. We do not knowingly collect personally identifiable data from anyone under 13 years of age. If we determine upon collection that a user is under this age, we will not use or maintain his/her personal data without the parent/guardian’s consent. If we become aware that we have unknowingly collected personally identifiable data from a child under the age of 13, we will delete such personal data from our records.
This Policy and other policies on the Sites may be updated periodically and without prior notice to you, and any changes will be effective immediately upon the posting of the revised policy on the Sites. However, we will use your Personal Data in a manner consistent with the policy in effect at the time you submitted the Personal Data, unless you consent to the new or revised policy. We will post a prominent notice on the Sites to notify you of any significant changes to our Policy and indicate at the top of the Policy when it was most recently updated.
12. HOW TO CONTACT US
If you have any questions or comments about this Policy, please contact us by writing via email to: firstname.lastname@example.org